1. Who This Policy Applies To
This Privacy Policy describes how Hempstead Plumber ("we," "us," or "our"), located at 415 Clinton St, Hempstead, NY 11550, collects, uses, and protects information when you visit plumberhempstead.com or hire us to perform plumbing work. By using our website or services, you agree to this Policy.
2. Information We Collect
We try to keep what we collect to a minimum. The categories of information we may collect are:
Information you give us directly
When you call us at (516) 927-4347 to schedule service or get an estimate, we will record your name, phone number, service address, and a description of the plumbing issue. If we perform work for you, we will also retain the details of the job (services performed, parts used, and amount billed) for our business records and to support the workmanship warranty.
Information collected automatically
When you visit plumberhempstead.com, our web server and any analytics tools we use may automatically collect standard log information, including your IP address (truncated where possible), browser type and version, the pages you visit, the date and time of your visit, and the referring website. This information is used in aggregate to understand how the site is performing and to spot abuse.
Cookies and similar technologies
This website does not currently use any contact, lead, or signup forms. We may use a small number of strictly necessary cookies to keep the site working, plus optional analytics cookies (for example, Google Analytics) to count visitors and understand which pages are useful. You can disable cookies in your browser at any time; the site will continue to function.
3. How We Use Your Information
We use the information described above only for these purposes:
- To schedule, perform, and follow up on the plumbing work you have requested.
- To send appointment reminders, arrival updates, and invoices related to your service.
- To honor our workmanship warranty and respond to questions about past work.
- To keep accurate business records and comply with our tax, licensing, and insurance obligations.
- To improve the website and the service we provide.
- To detect and prevent fraud, abuse, or unsafe behavior on our site.
We do not sell, rent, or trade your personal information. We do not share your information with advertisers, data brokers, or other plumbing companies.
4. When We Share Information
We share information only when needed to run our business or comply with the law. The categories of recipients are:
- Service providers: Trusted vendors who help us operate (for example, our accounting software, hosting provider, and analytics tool). They are only given the information necessary to perform their function and are contractually required to protect it.
- Subcontractors: If a job requires a specialty trade (such as a licensed gas fitter or excavator), we may share the work address and scope of the job with that subcontractor.
- Legal requests: We may disclose information if we are legally required to do so by a valid court order, subpoena, or law enforcement request, or to protect the rights, property, or safety of Hempstead Plumber, our customers, or the public.
5. How Long We Keep Information
We keep customer service records for as long as we are required to under New York tax and insurance law (typically seven years), or longer if needed to support a workmanship warranty or resolve a dispute. Server log files are typically rotated within ninety (90) days. Analytics data is anonymized and aggregated.
6. How We Protect Information
We use reasonable administrative, technical, and physical safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or method of electronic storage is 100% secure, but we do not store payment card numbers and we limit access to customer records to staff who need them to do their jobs.
7. Your Rights
Subject to applicable law, you may have the right to:
- Ask what personal information we have about you.
- Ask us to correct inaccurate information.
- Ask us to delete information we no longer need to keep for legal or warranty reasons.
- Opt out of any optional analytics tracking.
- For California residents: exercise the rights described in the California Consumer Privacy Act, including the right to know, delete, and opt out of any "sale" or "share" of personal information (we do not sell or share for cross-context behavioral advertising).
To exercise any of these rights, call us at (516) 927-4347 or write to the address in Section 11. We will respond within the time required by law.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Third-Party Links and Embedded Content
Our website may include links to external sites (for example, Google Maps) and may embed content (such as a Google Maps iframe) from those services. Those services have their own privacy policies that we do not control. When you load an embedded map, your browser may share your IP address and other technical information with the third party that hosts it.
10. Changes to This Policy
We may update this Policy from time to time. The most current version will always be posted on this page with an updated "Last updated" date. Material changes will be flagged at the top of the page for at least 30 days.
11. Contact Us
Questions, requests, or complaints about this Privacy Policy? Reach us at:
Hempstead Plumber
Attn: Privacy
415 Clinton St
Hempstead, NY 11550
Phone: (516) 927-4347